Privacy Policy

M&M Building Services (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website or contact us.

Who we are (data controller)

M&M Building Services is the controller of personal data collected via this website.

• Business name: M&M Building Services
• Email: ku.oc1774129984.gnid1774129984liubm1774129984dnam@1774129984ssan1774129984
• Phone: 07786248639

What data we collect

We may collect the following personal data:

• Contact details: name, email address, phone number
• Enquiry details: address/postcode (if provided), project information, photos you choose to share, messages you send us
• Website usage data: pages viewed, clicks, approximate location, device/browser information (collected via cookies/analytics)
• Advertising data: information about how you found us and interactions with our ads (e.g., via Google Ads cookies/tags)

How we collect your data

We collect data when you:

• Fill in a contact form, request a quote, call, email, or message us
• Visit our website (through cookies and similar technologies)
• Interact with our Google Ads (for example, by clicking an advert and later submitting an enquiry)

How we use your data

We use your data to:

• Respond to enquiries and provide quotes
• Deliver our services and communicate about your project
• Improve our website and understand how visitors use it
• Measure marketing performance (e.g., which ads lead to enquiries)
• Protect the website and prevent fraud/security issues

Lawful bases for processing (UK GDPR)

We rely on the following lawful bases, depending on the situation:

• Contract: to take steps you request before entering a contract (e.g., providing a quote) and to deliver agreed work
• Legitimate interests: to run our business effectively (e.g., responding to queries, maintaining records, keeping the site secure)
• Consent: for non-essential cookies and similar technologies used for analytics and advertising (you can withdraw consent at any time via cookie settings)

Cookies, Google Analytics, and Google Ads

Our WordPress site uses cookies and similar technologies.

• Google Analytics: helps us understand website traffic and usage (e.g., pages visited, time on site). This information is used to improve our website and services
• Google Ads: we may use Google Ads features (such as conversion tracking and/or remarketing) to measure ad performance and show relevant ads

Where required, these tools run only after you provide consent via our cookie banner/settings.

You can also control cookies through your browser settings. To learn more about Google’s data practices, see Google’s Privacy Policy.

You can opt out of Google Analytics using Google’s browser add-on: Google Analytics Opt-out.

You can manage ad personalisation in Google Ads settings: Google Ads Settings.

Sharing your data

We do not sell your personal data. We may share data with trusted service providers who help us operate the website and run marketing, such as:

• Website hosting providers and IT/support services
• WordPress and essential website plugins (as configured on the site)
• Google (Analytics and Ads)
• Email providers (if you contact us by email)

These providers act as processors/service providers and are required to safeguard your data.

International transfers

Some providers (including Google) may process data outside the UK. Where this happens, we use appropriate safeguards under UK data protection law (for example, international transfer mechanisms and contractual protections).

How long we keep your data

We keep personal data only as long as necessary for the purposes described:

• Enquiries/quote records: typically kept for a reasonable period to manage follow-ups and business records
• Customer/project records: kept as needed for the work, warranties/guarantees (if any), and accounting/tax purposes
• Analytics/advertising data: retained according to our analytics and cookie settings and the provider’s retention controls

Your rights (UK GDPR)

You have rights over your personal data, including the right to:

• Access your data
• Correct inaccurate data
• Request deletion of your data (in certain circumstances)
• Restrict or object to processing (in certain circumstances)
• Withdraw consent for cookies/marketing where consent is the basis
• Data portability (in certain circumstances)

To exercise your rights, contact us using the details above.

Complaints

If you’re not happy with how we handle your data, you can complain to the UK Information Commissioner’s Office (ICO): https://ico.org.uk/

Security

We take reasonable security measures to protect your personal data. However, no website or internet transmission is completely secure, and you share information at your own risk.

Children’s privacy

Our website and services are not intended for children, and we do not knowingly collect data about children.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.